Refund & Return Policy
Last updated: November 16, 2023
At Lomase, we strive to create a trusted marketplace for customers and local sellers. This Refund & Return Policy explains how returns, replacements, cancellations, and refunds are handled when you shop through Lomase online or directly with a local store discovered via Lomase.
Online Orders via Lomase: This policy applies to all purchases completed through the Lomase application or website.
Offline Purchases at Local Stores: If you visit a shop physically and make a purchase in-store, returns and refunds are governed directly by the seller’s own policy. Lomase is not responsible for in-store transactions.
You may request a return or refund under the following conditions:
Wrong item delivered.
Product is defective, damaged, or expired at the time of delivery.
Product received does not match the description listed on Lomase.
For health and safety reasons, the following cannot be returned or refunded:
Perishable goods (fruits, vegetables, dairy, meat, etc.).
Personal care, hygiene, and consumable products once opened.
Services already availed or partially delivered.
Digital/downloadable goods.
Submit a return request via the Lomase app/website within 7 days of delivery.
Provide order details and, if applicable, photo/video proof of the issue.
The seller will review your request. If approved:
Pickup will be arranged, or
You may be asked to drop off the product at the seller’s store.
Once the returned product is received and inspected, the refund or replacement will be processed.
Approved refunds will be initiated within 5–10 business days.
Refunds will be processed to:
The original payment method (UPI, card, net banking, wallet), or
Lomase Wallet balance (if chosen by customer).
Refund timelines may vary based on your bank or payment provider.
Before Dispatch: Orders can be cancelled by the customer and will receive a full refund.
After Dispatch: Cancellation requests may be refused if the order is already out for delivery. In such cases, return rules will apply.
Seller Cancellations: If a seller cancels due to stock unavailability or other issues, the full refund will be issued automatically.
Lomase acts only as a discovery platform when you visit a shop directly.
Refunds, exchanges, or disputes for offline purchases must be resolved directly with the shopkeeper. Lomase has no liability in such cases.
For online orders, if a return/refund request is disputed between customer and seller, Lomase may mediate and provide a fair resolution.
For offline purchases, customers must deal directly with the store.
Flash sales, clearance items, or promotional products may have different return rules. These will be clearly mentioned at the time of purchase.
If fraud, misuse, or policy violations are detected, Lomase reserves the right to reject refund requests.
If you have any questions about returns, refunds, or cancellations, please reach out to us:
📧 Email: info@lomase.com
🌐 Website: https://app.lomase.in
